Frequently Asked Questions (FAQ)
Welcome to the RAVIKEN FAQ page.
We're here to answer your questions and ensure the best possible shopping experience. If you need further assistance, don't hesitate to get in touch.
About RAVIKEN
How can I contact customer support?
You can reach our customer support team via our Contact page or by email at contact@raviken.com. Our support is available Monday to Saturday, 9:00 AM – 6:00 PM. We aim to respond within 1 business day.
What is your returns policy?
We offer easy returns within 30 days on all purchases. For full details, please refer to our Returns Policy.
Do you have a physical store I can visit?
We are an online-only store, which allows us to offer the best prices and a wide product selection.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our customer support team for more details.
Where is RAVIKEN based?
RAVIKEN is a company based in France, offering a curated selection of quality bags with delivery available throughout the UK.
Delivery
Do you deliver internationally?
No, we currently deliver within the UK only.
Do you offer free delivery?
Yes, we offer free delivery on all UK orders with no minimum order value. For more information, please refer to our Shipping Policy.
How long will it take to receive my order?
Order processing time: 1–2 business days (Monday to Friday). Once your order has been processed, it will be dispatched via one of our partner couriers.
Delivery time: 6–10 business days (Monday to Friday).
Estimated delivery: 7–12 business days (Monday to Friday).
You can view our full Shipping Policy here.
How can I track my order?
You can track your order via our order tracking page on our website.
Refunds & Returns
Can I cancel my order after placing it?
es, we offer a 24-hour cancellation window. To cancel your order within this period, please contact our customer support team.
What is your returns policy?
We have a straightforward, hassle-free returns process. For full details, please refer to our Returns Policy.
What should I do if I receive a faulty item?
If you receive a faulty item, we will replace it at no cost to you. Please contact us and return the item within 30 days. For more information, refer to our Returns Policy.
How do I exchange a product?
For detailed information on exchanges, please refer to our Returns Policy.
When will I receive my refund after returning an item?
Once your returned item has been received and inspected, we will notify you by email of the outcome. If approved, your refund will be applied to your original payment method within 10 business days. Please note that your bank or card provider may require additional processing time. If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at contact@raviken.com. For full details, refer to our Returns Policy.
