Refund policy

At RAVIKEN, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and hassle-free returns process.

Easy Returns Within 30 Days

You have 30 days from the date of receipt of your order to return items. Items must be unused, in their original condition, and returned with their original packaging, tags and accessories. Our support team will guide you through the entire process.

Restocking fee: £0 — we do not charge any restocking fees for returns.

Returns Policy Overview

Return window: You have 30 days from the date of receipt of your order to return items.

Item condition: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.

Simple process: Our support team will guide you through the entire process.

Restocking fee: £0 — we do not charge any restocking fees for returns.

Return Shipping Costs

Faulty or incorrect items: No cost to the customer. This applies when the item received is incorrect, damaged in transit, or otherwise defective.

Change of mind: The customer is responsible for the actual cost of return shipping. This applies when the customer ordered the wrong item, the item does not fit, or they no longer want it. Original shipping costs are non-refundable.

How to Return an Item

Contact us: Send an email to contact@raviken.com with your order number and the reason for your return.
Pack your item: Carefully repackage the item in its original packaging, including all accessories, tags and documents.
Send it back: Ship your return following the instructions provided in your return authorisation email, using the carrier or shipping method recommended in that email.

The return address will be provided in your return authorisation email. Please do not send items back without first contacting us, as the return destination may vary.

Refund Process

Inspection: Upon receipt of your return, we will inspect the item to verify it meets our returns criteria.

Refund timeframe: Once approved, your refund will be processed. Please allow up to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or product, please contact us at contact@raviken.com and we will assist you with a prompt exchange.