Privacy policy

Last updated: 25 May 2026

This Privacy Policy describes how RAVIKEN ("we", "us" or "our") collects, uses and discloses your personal information when you visit or make a purchase on https://raviken.com/ (the "Site"), or when you otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated version on the Site and update the "Last updated" date accordingly.

How We Collect and Use Your Personal Information

In order to provide and improve our Services, we collect personal information from various sources as described below. We may use your information to communicate with you, process orders, meet our legal obligations, enforce our terms of use, and protect our users and our business.

What Personal Information We Collect

Information you provide directly:

Contact details (name, address, phone number and email).
Order details (billing/delivery addresses, payment confirmation).
Account information (username, password, security information).
Communications with our customer support team.

Information collected automatically:

We automatically collect certain data about your use of our Site using cookies and similar technologies (device, browser, IP address and usage analytics data).

Information from third parties:

We may receive information from suppliers, service providers or social media platforms that help us operate the Site and the Services.

How We Use Your Personal Information

To process orders and deliver products or services.
To send communications related to your account, orders or policies.
To provide customer service and support.
For marketing and advertising purposes (where permitted by law).
For fraud detection and security purposes.
To comply with legal and regulatory requirements.

Cookies

We use cookies and similar tracking technologies to improve user experience, carry out analytics and personalise content. You can manage cookies through your browser settings, but disabling them may affect certain features of the Site.

How We Disclose Personal Information

We may share personal information with:

Service providers and suppliers performing functions on our behalf.
Business and marketing partners.
Affiliated companies within our group.
Government authorities or regulatory bodies where required by law.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may include links to third-party websites that are not operated by us. We are not responsible for their content, policies or practices. Please review their privacy policies before providing them with any personal information.

Children's Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has submitted data to us, please contact us to request its deletion.

Security and Retention of Your Information

We implement security measures to protect your information, but we cannot guarantee absolute security. We retain data for as long as necessary to fulfil our legal, contractual or operational obligations.

Your Rights Under Applicable Data Protection Law

As we are a French-registered business (Baptiste Boucard Micro-Entreprise) operating under French law, we process your data in compliance with the EU General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), supervised by the CNIL (Commission Nationale de l'Informatique et des Libertés).

If you are a resident of the United Kingdom, you also benefit from rights under the UK General Data Protection Regulation (UK GDPR), supervised by the Information Commissioner's Office (ICO) at ico.org.uk.

Under both frameworks, you have the right to:

Access, correct or delete your personal information
Request data portability
Restrict or object to processing
Withdraw your consent at any time
Lodge a complaint with the relevant supervisory authority (CNIL or ICO)

To exercise your rights, please contact us at contact@raviken.com

International Users

Your personal information may be transferred to, stored and processed outside of your country of residence, subject to applicable data protection laws.