Frequently asked questions
What sizes are your bags available in?
Every product page includes precise dimensions in centimetres and inches, along with real-world capacity examples — such as which laptop sizes fit, how many outfits can be packed, or whether the bag meets standard airline cabin requirements. If you need help finding the right size, our team is available to assist before you order.
What materials are used in your bags?
Materials vary by product and are detailed on each individual product page. Our range includes canvas, PU leather, nylon, polyester, and woven fabrics. Where water resistance or waterproofing is stated, the level of protection is specified — we do not make claims we cannot substantiate.
How do I know the colour I order matches what I see on screen?
We photograph our products under consistent lighting conditions and do not digitally enhance colours. Product pages include colour notes where shades can appear differently depending on your screen calibration — for example, distinguishing gold from tan, or navy from dark grey. If colour accuracy matters for your purchase, feel free to contact us before ordering.
Are your bags durable enough for daily use?
Durability is our primary quality focus across every niche we carry. We pay close attention to zip quality, stitching, strap attachment points, and structural reinforcement — the areas most commonly cited in customer feedback across the industry. Product descriptions highlight these construction details specifically so you can make an informed decision before purchasing.
Will my laptop fit in your bags?
For bags with a dedicated laptop compartment, the compatible screen size is stated on the product page — typically 13", 15.6", or 17". Where the compartment includes base and side padding, this is also noted. If you are unsure whether your specific laptop model will fit, contact us with the dimensions and we will confirm.
Do your bags come with all accessories shown in the product photos?
Yes. Everything shown in the product photography — including detachable straps, inner pouches, locks, or dust bags — is included in the delivery. If an accessory is optional or sold separately, this is clearly stated on the product page.
How should I care for my bag?
Care instructions are included on each product page under the Materials & Care section. General guidance: wipe PU leather surfaces with a damp cloth; canvas and nylon bags can typically be spot-cleaned; avoid prolonged direct sunlight on structured bags. For tote bags, machine washability and recommended wash temperatures are specified per product.
What is your returns policy?
We accept returns within 30 days of delivery, provided the item is unused and in its original condition. If your bag arrives damaged, defective, or not as described, contact us immediately and we will resolve it. Our customer service team responds within one business day.
How can I contact RAVIKEN?
You can reach us via our contact page at any time or by email at contact@raviken.com. We respond to all enquiries within one business day. Whether you need sizing advice before purchase or support after delivery, we are here to help.